Privacy Policy

1. Introduction

Pesara Counsel ("we", "us", "our") is committed to protecting the personal data of everyone who engages with our legal services or visits our website. This Privacy Policy sets out how we collect, use, disclose, and safeguard personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). If you have questions, please contact us at privacy@pesarac.

2. Data We Collect

We collect personal data that you voluntarily provide, including:

• Full name and contact details (telephone, email, postal address)
• Employment history and pension scheme documentation you share with us
• CPF account information relevant to your matter
• Details shared during consultations and in written correspondence
• Technical data from website visits (IP address, browser type, pages visited)

We collect data only for the purposes stated at the time of collection or as reasonably necessary to carry out the legal services you have requested.

3. How We Use Your Data

Your personal data is used to:

• Provide legal services — reviewing, advising, and representing clients on pension matters
• Communicate with you about your matter and respond to enquiries
• Comply with our legal and professional obligations under Singapore law
• Improve the quality and delivery of our legal services
• Send service-related communications (not marketing) where you have engaged us

We do not sell, rent, or exchange your personal data with third parties for commercial purposes.

4. Legal Basis for Processing

We process personal data under the following bases: your consent (for enquiry forms and website analytics); the performance of a legal services contract (for active engagements); and our legitimate professional interest in maintaining adequate records of advice given. Where applicable, we process data to comply with our obligations under Singapore law, including the Legal Profession Act.

5. Data Retention

Client files and correspondence are retained for a minimum of seven years from the date an engagement closes, in accordance with Law Society of Singapore guidelines. Website enquiry data not resulting in an engagement is retained for twelve months. Technical website data is retained for up to twenty-four months.

6. Disclosure to Third Parties

We share personal data only in the following circumstances:

• With the CPF Board, MOM, or other regulatory bodies as required or authorised by your matter
• With professional service providers engaged to support our practice (e.g. document management systems) under strict confidentiality obligations
• Where required by law or a court order
• Where you have provided explicit consent

7. Data Protection Measures

Client documents and personal data are stored on access-controlled systems with encryption at rest. Email communications with clients use a practice management platform with transport-layer encryption. Physical documents are stored in secured premises. Only lawyers and staff directly involved in a client's matter have access to the relevant data. We review our security arrangements periodically.

8. Cookies

Our website uses cookies to support basic functionality and, where consent is given, for analytics. For full details, please see our Cookie Policy.

9. Your Rights Under Singapore PDPA

As a data subject under the PDPA, you have the right to:

• Access personal data held about you by us
• Correct any inaccurate or incomplete personal data
• Withdraw consent to the use of your personal data (subject to legal professional obligations)
• Request that we cease using your data for marketing purposes

To exercise any of these rights, please write to us at privacy@pesarac. We aim to respond within 14 working days.

10. Third-Party Links

Our website may contain links to external resources, including government websites and public legal databases. We are not responsible for the privacy practices of those third parties and encourage you to review their policies directly.

11. Children's Privacy

Our services are directed to adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us and we will delete the data promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website or services after a policy change constitutes acceptance of the revised terms.

13. Contact

For any privacy-related queries or to exercise your data rights, please contact our Data Protection Officer at privacy@pesarac or write to us at 8 Marina Boulevard, #43-02, Marina Bay Financial Centre, Singapore 018981.

If you are dissatisfied with our handling of your personal data, you may also lodge a complaint with Singapore's Personal Data Protection Commission at www.pdpc.gov.sg.